The purpose of this letter is to highlight how satisfied my wife Robin and I have been with Richards Total Backyard Solutions, specifically we have enjoyed working with Mr. Bill Surber. In the summer of 2002 we selected your company to design and build what we feel is one of the most functional and beautiful pools in our Cinco Ranch subdivision. The pool was completed as promised and final inspection occurred in September of 2002. ~ This was the first custom pool that we built and so far ownership has been an enjoyable experience. Fran Rolon Read the Entire Testimonial

I wanted to write you and express our appreciation for a job well done, in installing our pool at our new home at 11103 Archmont Dr. We have already enjoyed it greatly, including swimming in the winter in nice warm water. Barbara Sneed Read the Entire Testimonial

I am writing this letter to let you know how pleased we are with our new Richard's pool. I would especially like to thank Mr. Carl Martin, Field Superintendent and Mr. Ryan Pieszchala, Construction Manager, for their efforts to go above and beyond the call of duty. The process of building any structure is difficult enough with the amount of stress that is involved, however; these two men made the experience much more enjoyable. Mr. & Mrs. Jared Kaiser Read the Entire Testimonial

This letter is to express our appreciation to you and your staff for a job well done. Our neighbors were the ones that recommended you and your company based on their experience with Richard’s Pools and Spas. Vic Shapiro Read the Entire Testimonial

My husband and I work long hours and needed an oasis to come home to. Likewise, we wanted the works: spa, pool, and a flag stone deck. I can't tell you how our blood pressure lowers the moment we see our back yard. There is something about water that relieves stress. 'Moreover, we have little to no time for anything that is "high maintenance", We have had our pool for 4 months and have had no problems; this with a dog that swims daily! Tracey Cleckler Read the Entire Testimonial

Just a note to say thanks for the excellent job your company did on my pool. ---,-¬ I have since had a plumnber and general contractor look at the work, . and both said it's the best- quality work they have seen. Tom Wickman Read the Entire Testimonial

Just a note to let you know how pleased we are with our Hot Springs Spa and decks you built. Your construction crews were true craftsmen, from . the electrician to the mason's who put in the flagstone decks. The installation was completed on time and everything looks terrific. I use the spa every night, weather permitting, it is easy to take care of with the ozonator, and I particularly like the fact that it is always hot and ready, day or night for me. Chuck Richards Read the Entire Testimonial

I am writing this letter to let you know how pleased we are with our new Richard's pool. I would especially like to thank Mr. Carl Martin, Field Superintendent and Mr. Ryan Pieszchala, Construction Manager, for their efforts to go above and beyond the call of duty. The process of building any structure is difficult enough with the amount of stress that is involved, however; these two men made the experience much more enjoyable. Mr. & Mrs. Jared Kaiser Read the Entire Testimonial

I'm writing to express our appreciation for the wonderful job that you and Richards did in renovating our pool. We found that working with you was indeed a pleasure and that the final product exceeds the expectations we set when Maryann and I first talked about adding a waterfall and doing a major renovation on our pool and spa early this year. Tom Readal Read the Entire Testimonial

I would like to extend my sincere gratitude to your company for the excellent work they did ; - . ... . installing our pool. It was a great experience. Thank you for going the extra mile for me '.vhen I wasn't .. happy with the way my stairs turned out. Charlie Keal Read the Entire Testimonial

I just wanted to write you a note to thank you for the time and personal attention you gave us during the building of our pool. As stressful as it was for me to have my backyard under construction for 30 days, the pool your company built has been a real blessing to my family. Read the Entire Testimonial

I have been in the home building business for nearly 18 years and have, in the past, done business with many of Houston's pool companies. As I very candidly told Pat during our initial visit, I hadn't met a pool company yet that I felt was "worth a damn." Well, I do believe I have found one - yours! Linda B. Stewart Read the Entire Testimonial

In October of last year when my wife and I decided to put in a pool and hot tub, we contacted seven different pool companies, some local and some with national building experience. We narrowed it down to 3 different companies and had them bid on the same exact design. The prices were so close that it came down to a matter of which company and people that we felt would do this best job.-We chose Richard's and are glad that we did. John H. Yarbe Read the Entire Testimonial

Wanted to drop you a note to say thanks for a job well done. The gentlemen that worked on resurfacing our pool, were to say the least, efficient, neat and certainly very polite. I was especially pleased to find that all the gentlemen spoke Spanish, and all had wonderful senses of humor. With every step they advised me what they were doing, and why. Maria FiIgas Read the Entire Testimonial

Thanks for all of your help in transforming our ''tired old pool" into a true showpiece. Even though we have had many months to enjoy our renovations we are still excited to show it off to our friends and take great joy in hearing the compliments we receive. Everyone who sees your work appreciates the design, quality and craftsmanship apparent in your finished product. Walt Boyer Read the Entire Testimonial

In summary, you did what you said you would do when you said you would do it, and nobody can ask for more. Thanks again, and best wishes for your success. Dennis Haire Read the Entire Testimonial

r m writing to express our appreciation for the wonderful job that you and Richards did in renovating our pool. We found that working with you was indeed a pleasure and that the final product exceeds the expectations we set when Maryann and I first talked about adding a waterfall and doing a major renovation on our pool and spa early this year. Tom Readal Read the Entire Testimonial

Just wanted to drop you a note to say " THANK YOU" for coming out to look at my pool. I,was happy to hear my concern was not a problem. I was very surprised when my wife told me after looking at the pool, your service rep, went to his truck, came back in the back yard and actually fixed the con¬cern. When my wife asked how much we owed Richard's Pools, he stated no charge. TOM DUTKA Read the Entire Testimonial

I wanted to express my appreciation for the outstanding work done by Richard'~ Spas Pools & Decks on the renovation of my pool. As you know the renovation job was an extremely complex undertaking, From start to finish Tony was. readily -available and quickly addressed any and all issues that arose. The quality of the work done was excellent and when the occasional thing was not to my liking.. Richard's took immediate action to correct the problem. Jeff Mitchell Read the Entire Testimonial

In response to your letter of September 11, 2000, Mrs. Nechman has asked me to pass on to you and Mr. Richards her sincere thanks for your determined efforts to correct the problem with her pool. She is very pleased with the results and the professional mann~r in which your staff carried out the renovations, and we are optimistic that the repairs that Mr. Richards suggested will help lessen the chance of separation problems as had been occurring prior to the renovations. Jo Nechman Read the Entire Testimonial

Richard's Spas Pools & Decks recently refurbished the existing swimming pool and deck / patio area surrounding the pool at my home in north Houston. Tony Fraps is employed by Richard's Spas Pools & Decks and carries with him over twenty years of experience in the business of building and restoring pools. He managed the project at my home from inception to completion, and the entire process was finished to my absolute satisfaction within four weeks David Mally Read the Entire Testimonial

We recently contracted with your company to build our pool. The entire experience was quick and painless. Your staff was first rate and very professional. Pat Kelly, your salesman, was polite, helpful and very knowledgeable and designed just the right pool for our yard. Ryan, Carl & their Crews were all great; They kept us informed every step of the way. Les was helpful, informative and explained everything regarding the maintenance of our pool and made it all seem so easy. Porter J Pool Read the Entire Testimonial

We thank you for meeting with us today to view the pool, hot tub, and waterfall installation at our residence. Please feel free to use the photos you took, along with this letter of reference, for promotional purposes, .if you wish. As you already are aware, the installation is superb and we are pleased with the final product, as well as the service Richard's Pools provided along the way. Matthew & Nicki Lamey Read the Entire Testimonial

I appreciate the professionalism you exhibited and your consultative approach to selling us our pooL Unlike the other salespeople we received bids from, you seemed sincerely interested in helping us design the pool we desired, offering us alternatives, without trying to pressure us into buying when we were not yet ready to make a decision. Mark Rosenstein Read the Entire Testimonial

', Even though I haven't had but a couple of opportunities to utilize the pool, I wanted to let you know how pleased I have been with your design that was created for my backyard. I have had nothing but positive comments from admirers. As for my worry about the ... upkeep with my heavy travel schedule, the equipment you selected combined with the quality workmanship your staff has made it a breeze. I can easily be gone for up to a couple of weeks without any worries. Dick Sherrod Read the Entire Testimonial

I am writing to you because I feel a need to share my first pool-buying experience with you. As this was new for me and my wife, Maureen, we were full of apprehension as the buying process began, especially since we had heard horror stories from other people we knew who have had swimming pools built. We solicited quotes from five different pool-building companies. They ranged in size from a "mom & pop" to a national chain. Your salesman, Richard Roth, was very professional and straightforward. Sean Powers Read the Entire Testimonial

I am a comparison-sbopping queen. Whenever I buy anything, I do loads of research to determine what I want, then shop all over for the best bargain. After researching spas, Richard's (Clear Lake) was the first place I went. And I did something I've never before done when making a major purchase: I looked no further. I felt so comfortable with Cindy, and so liked the Hot Springs spas, that I stopped looking. Mary Gisespie Read the Entire Testimonial

We had a great experience working with Cindy and Travis at Richards' Spa and Pools. They were very helpful and informative. They came out to the house to sit down and wad with us. They brought pictures of completed jobs for us to view. They were very helpful in including ideas to go with what we already had in mind. Nan Kimball Read the Entire Testimonial

My husband was talking to a co-worker about owning a hot tub. She told him that he needed to get the right chemicals to make it a successful tub. She told him about Richard's Total Backyard Solutions. He went in several times and talked to "that lady". He told me that I needed to meet her, that she was very knowledgeable and would help me keep our tub in great shape. Alice and Stephen Ridgley Read the Entire Testimonial

I wanted to share with you about my experience with your company. Your representatives Travis and Cindy are the epitome of Customer Service. Throughout every step of the job, they have over exceeded my expectations, through phenomenal communication and a genuine concern for the customer. Aaron Schmidt Read the Entire Testimonial

I want to thank you for making my spa purchasing experience su,,?h a deJigbt. You were both so pleasant, helpful and knowledgeable. It was obVious that you really believe in your Hot Springs Spas. Linda Ashe Read the Entire Testimonial